Networked printers may experience the following additional symptoms: If the HP MFP is physically connected to and shared from a Windows 7 computer that upgrades from Windows Vista and that have the HP Full Feature Software solution or HP Basic Driver solution installed before upgrading to Windows 7, all computers that are connected to that shared printer are affected. If the HP MFP is physically connected to and shared from a computer that is not running Windows 7 and other computers are connected to that printer, only Windows 7 computers that upgrade from Vista and that have the HP Full Feature Software solution or HP Basic Driver solution installed before upgrading to Windows 7 are affected. The issues occur when you connect printers to a local computer that has HP Solution Center installed and then you upgrade the computer to Windows 7. Shared printers and network printers experience the issues that are described for local printers.
#HP UTILITY WINDOWS 7 UPDATE#
To fix these issues, apply the update that is described in this article. Additionally, when you try to start HP Solution Center, you receive the following error message: On 64-bit Windows 7-based computers, the HP Digital Imaging monitor cannot start and the icon does not appear in the notification area.
#HP UTILITY WINDOWS 7 INSTALL#
To obtain enhanced functionality from their MFP, users can install the HP Full Feature Software solution or HP Basic Driver solution after the computer upgrades to Windows 7.
Note If the HP Full Feature Software solution or HP Basic Driver solution is not installed before the computer upgrades to Windows 7, basic printing and scanning functionality should be present. Therefore, you cannot print, scan or copy. However, the HP software does not start and does not report that it cannot connect to the device. The device is recognized correctly and is displayed as installed. In particular, physical buttons on the front panel of Multifunction Printer stop responding.
Then, you notice that your HP Multifunction Printer (MFP) does not work as expected. You upgrade from Windows Vista to Windows 7 on a computer that has the HP Full Feature Software solution or the HP Basic Driver solution installed. Windows 7 Service Pack 1 Windows 7 Enterprise Windows 7 Home Basic Windows 7 Home Premium Windows 7 Professional Windows 7 Ultimate More.
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